We asked Microsoft about the specific cause of the problem, but a spokesperson only referred us to the company's support note. I look forward to being proven wrong in the future," one user wrote on a 14-page thread discussing the problem on Microsoft's support forum. "This whole incident, sadly, reinforces my belief that love for Windows on ARM is lacking at Microsoft. As The Verge noted, the cameras stopped working last week during Microsoft's Build conference, where Microsoft encouraged Windows on Arm developers to build AI experiences.
Problems with a feature as basic and essential as a webcam risk damaging Windows on Arm's reputation further. Windows on Arm already has its challenges, like performance and a lack of native apps. Relieved and upset at the same time for the complete waste of time," a user wrote on Reddit. I wasted hours to find out it is not my new computer bought a couple of days ago but all of them. "Spent hours on chat and on the phone with Microsoft technical support these past 3 days. According to Microsoft, affected devices use the Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, or Microsoft SQ2. The problem broke the cameras and showed an "0xA00F4271 (0x80004005)" error if people tried using the Camera app.
The Verge also said it confirmed the issue on a unit. The complaints are detailed on Microsoft support forums and on Reddit, with some saying the bug started after a recent update. In October 2022, Microsoft announced the Surface Pro 9, which includes Arm options and, thus, essentially absorbs the Surface Pro X.īut there are still plenty of people with a Surface Pro X (Microsoft doesn't disclose Surface sales numbers specifically, but the Surface business overall brought in $6.7 billion in revenue last fiscal year), and as of May 23, all of their built-in webcams stopped working. The tablet, focusing on battery life and mobility, opted for a Microsoft-branded SQ1 processor, based off Qualcomm's first-generation Snapdragon 8cx. Microsoft debuted the Surface Pro X in 2019. The tech giant says it's working with OEM partners to fix the problem permanently. Microsoft has issued a workaround for broken Surface Pro X cameras following user reports that the integrated webcams stopped working on May 23.
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